Reimagined what the craft could do

2022–Present

Reimagined what the craft could do.

I moved into product building just as technology itself was changing. Research became a way to explore experiences that did not yet exist — while keeping human needs, trust and value at the centre of increasingly intelligent systems.

Microsoft · 2022–2026 · Power Pages

Possibility

I entered a world of engineers speaking CSS, Java, Python, APIs and ALM. The furniture lesson returned: I did not need to become an engineer, but I needed enough technical fluency to ask better questions and collaborate credibly.

I built the Power Pages research function at IDC and helped lead the product into AI — from low-code/no-code towards Copilot, vibe coding, smart-code and agentic experiences — across makers, professional developers, admins and end-browsers.

AI in the pro-developer workflow · 2023Where could AI meaningfully enter professional developer workflows as generative AI began reshaping product development?

Browsers × chatbots × AI assistantsHow do end-browsers experience chatbots, where do those interactions fail, and how can AI assistants create better conversations?

Human–AI interaction through MaslowUsed a hierarchy-of-needs lens to understand how expectations from AI could evolve for makers and browsers.

AI expectation trend mapping · 2023 → 2025Tracked how maker expectations shifted over time to inform product prioritisation and strategy.

Enterprise vibe-coding · 2025Reframed AI value around what enterprise makers experience outside Microsoft, surfacing the speed-versus-safety tension and establishing a strategic foundation for Power Platform's AI roadmap.

WebvolutionReimagined websites as intelligent, responsive entities with personalisation, accessibility optimisation and automated maintenance.

Agentic scenarios for makers + end-browsersMapped workflows and pain points to identify work an AI agent could take on or materially ease.

Anthropomorphism + trustStudied how an AI assistant should “talk” and what interaction behaviours help establish trust.

Microsoft · Beyond AI

Product, security and behaviour

ALM · Security mindset among low-code/no-code makers · AI in security management · Tech inertia through COM-B · Pro-code → low-code · Continuous Power Pages diagnostics across onboarding, adoption blockers, Copilot, Design Studio and feature discovery.

Microsoft · Research leadership

Built more than studies.

Created ResearCharan to demystify research for PMs, EMs and Designers; founded the UXR Chaat Room to connect researchers across Microsoft India; experimented with creative participant recruitment; and brought behavioural frameworks such as COM-B, Maslow, AIDA and TAM into product conversations.

Awards & recognitionWinner — Microsoft Hackathon, Prompts to Permissions
Selected twice to present at Microsoft UXR Days

ServiceNow · 2026–Present · AI

Value

The question evolved again. Once organisations can build AI, how do they know it matters?

My work examines how partners and customers move AI from ambition to implementation: AI value, ROI and baselines; adoption and measurement; AI Control Tower; Agent Studio; POC-to-production economics; governance; trust; evaluation signals and the metrics that make an AI investment defensible.

“Can we build it?” eventually becomes: “Should we build it this way, on this platform, at this cost — and how will we know it worked?”

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